We want you to be completely happy with your purchase and feel comfortable buying our beautiful natural products. If your OLJA order does not meet your standards please email info@oljalife.com and let us know the reason for your dissatisfaction. If we can not help you with another solution, then you we can offer you a refund minus a $10 administration fee. It is our goal to give you the best experience possible and we will do whatever we can to make that happen.